Cancellation & Return Policy

SP Perfumery Co
India’s Trusted Luxury Cosmetic Manufacturer Since 2005

Our Policy Overview

At SP Perfumery Co., your satisfaction and well-being are at the heart of everything we do. As our cosmetic products are meant for personal use, we follow a careful and thoughtful policy on cancellations, returns, and refunds—designed to ensure hygiene, safety, and fairness for all our customers. We truly appreciate your understanding and support.

Order Cancellation Policy

Order Cancellations — Accepted Before Dispatch Only

Cancellation Window:
Orders can only be cancelled before they are dispatched from our warehouse.

How to Cancel Your Order:
To cancel your order, please contact our customer care team immediately via:

• Call or WhatsApp: +91 88105 67775
• Email: support@spperfumery.com

Processing Time:
Cancellation requests will be processed within 24 business working hours.

Refund Timeline:
If your order is successfully cancelled before dispatch, a 100% refund will be processed within 5–7 business days to your original payment method.

Important Notes:

• Once an order is dispatched, it cannot be cancelled under any circumstances.
• You will receive a dispatch notification with tracking details once the order leaves our facility.
• Please review all order details carefully before confirming your purchase.
• Actual product shades may slightly vary from the images shown on the website due to lighting, screen resolution, and photography effects. Such minor variations do not qualify for return, exchange, or refund.

Return & Refund Policy

Returns & Refunds — Not Accepted After Dispatch

Due to hygiene regulations and the perishable nature of cosmetic products, we do not accept returns or offer refunds for dispatched products under any condition other than genuine manufacturing defects.

Why Returns Are Not Accepted:

• Hygiene Standards: Used/opened cosmetic products cannot be restocked or resold.
• Product Integrity: To ensure each customer receives fresh, untampered items.
• Safety Compliance: We strictly adhere to industry-standard safety regulations.
• Quality Assurance: Every product undergoes stringent quality checks before dispatch.

Return Policy for Defective Products

While we maintain a no-return, no-refund policy, we are committed to your satisfaction when it comes to genuine product defects.

What Qualifies as a Returnable Defect:

We only accept returns or replacements in the following cases:

• Verified manufacturing defect, such as:
  • Empty container
  • Unsealed packaging
  • Incorrect product sent

Mandatory Video Requirement for Returns:

To ensure fairness and prevent misuse, we require:

• A clear unboxing video showing:
  • The original, sealed parcel
  • First-time opening of the package (video must be continuous, uncut)
  • The product defect clearly visible

Without this video, returns or replacements will not be processed.
This helps us verify the claim accurately and maintain product integrity for all our customers.

Defect Reporting Timeline:

• Timeframe to Report: Within 24 hours of delivery
• Mode of Contact: Email or phone with:
  • The order number
  • The unboxing video
  • A brief description of the defect

Resolution:

• If the claim is verified by our Quality Control team:
  • A replacement product will be shipped at no extra charge.
  • In case a replacement is not available, we may issue a store credit or a full refund.

Transit Damage

Damage caused during shipping must be reported directly to the courier/delivery service provider. We are not responsible for any transit-related issues once the order has left our facility.

Quality Commitment

What You Can Always Expect from SP Perfumery Co:

• 20+ Years of Manufacturing Expertise
• Strict Quality Checks at every stage
• Fresh Stock with long shelf life
• Secure, Tamper-proof Packaging
• Safe Ingredients sourced from reputable suppliers

Before You Place an Order:

Please make sure to:

• Read product descriptions carefully
• Verify shade/variant selections
• Confirm your delivery address and contact details
• Contact our team for any questions or clarifications

Customer Support

Our friendly and experienced support team is here to help:

• Call or WhatsApp: +91 88105 67775
• Email: support@spperfumery.com
• Business Hours: 10:00 AM to 6:30 PM (Monday to Saturday)
• Response Time: Within 24 business hours

Terms & Conditions*

By placing an order on our website, you agree to the following:

* Cancellation is only allowed before dispatch

* No returns or refunds are permitted after dispatch, unless a valid defect is reported

* All product and order details have been reviewed before checkout

* You accept our return conditions, including the mandatory unboxing video for any defective product claims

Why Customers Trust SP Perfumery Co

• Established Brand Since 2005
• Millions+ of satisfied customers across India
• Premium cosmetic formulations
• Unmatched consistency in product quality
• Transparent policies with no hidden terms

This policy is effective from 28 May 2025 and may be revised periodically. Please check this page before making any purchases.

SP Perfumery Co – Where Quality Meets Beauty