Frequently Asked Questions (FAQs)
SP Perfumery Co
India’s Trusted Luxury Cosmetic Manufacturer Since 2005
We’re here to help! Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, and policies.
1. Are SP Perfumery Co. products safe to use?
Yes, all our cosmetic products are formulated by expert cosmetic chemists and manufactured under strict quality control protocols. We use premium-grade, skin-safe ingredients and comply with all cosmetic safety regulations in India (use our products after a skin specialist or doctor consultation if you have skin issues).
2. Are your products cruelty-free and vegan?
Our products are cruelty-free. We do not test on animals. Please refer to individual product pages for specific information on vegan formulations.
3. How can I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout. For bulk/wholesale orders, contact our team via email or phone.
4. What payment methods do you accept?
We accept multiple secure payment options, including:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Etc.
5. How can I cancel my order?
You may cancel your order before it has been dispatched.
Contact our customer support team immediately with your Order ID.
Once the order is shipped, it cannot be cancelled.
6. Do you offer returns or refunds?
Due to hygiene reasons, we do not accept returns or offer refunds once the product is dispatched.
However, if you receive a damaged or defective product, we will provide a replacement, provided you share a clear unboxing video recorded during the first time opening. Refer to our Refund & Return Policy for details.
7. What should I do if I receive a damaged product?
If the product is defective or damaged due to manufacturing issues:
- Record a full unboxing video while opening the package
- Send the video and your order details to support@spperfumery.com or WhatsApp on +91 88105 67775 within 24 hours of delivery
Once verified, a free replacement will be issued.
8. How long does delivery take?
We dispatch orders within 1–2 business days.
Delivery timelines:
- Metro cities: 4–5 business days
- Other locations: 5–10 business days
Delivery timelines may vary slightly depending on courier availability and your location.
9. Can I track my order?
Yes! Once your order is shipped, you will receive an email or SMS with tracking details. You can track your shipment in real-time using the courier partner’s website.
10. Do you deliver across India?
Yes, we deliver to most PIN codes across India. If you’re unsure about delivery to your area, feel free to contact us before placing the order.
11. How can I contact customer support?
We’re here to help!
📞 Call or WhatsApp: +91 88105 67775
📧 Email: support@spperfumery.com
🕘 Business Hours: 10:00 AM to 6:30 PM (Monday to Saturday)
⏱ Response Time: Within 24 hours on business days
12. Do you offer bulk or wholesale rates?
Yes, we do! If you’re a retailer, wholesaler, salon, or distributor interested in bulk orders, reach out to us at support@spperfumery.com for a custom quotation and business partnership details.
13. How do I know which shade or product is right for me?
We provide detailed product descriptions, ingredient lists, and images for every product. If you need personalized advice, just contact our team—we’re happy to assist you.
14. Can I request a custom combo or gift pack?
Yes! We love customizing. For personalized combos, gift boxes, or festive packs, reach out to our team via email or WhatsApp.
15. Are your products suitable for all skin types?
Most of our products are suitable for all skin types, but we always recommend:
- Reviewing the ingredient list
- Doing a patch test before full use
- Consulting a dermatologist for specific concerns
Didn’t find what you were looking for? Contact our friendly support team—we’re just a message away!